Phone Interveiw

In yesterdays lesson we were set a task which would introduce us to dealing with high pressure phone calls. To start our group was split in two, there was one group being interviewed and the other interviewing. We were given a scenario that challenged me as the interviewer to find out the situation with a made up chain of supermarkets "Asco" and the chicken crises.

Apparently 10,000 chickens infected with bird flue had been sold from "Asco" and it was my job to try and get them to confess with decisive questioning and the use of information we were given like dates and even a trump card that we could use how we wanted.

I did not know who out of the group i would be put up with, but on entering the room and picking up the phone i burst out of the gate with a straight to the point question "have you been selling infected chickens". Looking back i realized that i should of formally introduced myself first but as people are probably now aware i am mediocre at phone calls.

I also found myself using my natural tone of voice which i realize myself is rather common i should of tried to sound more professional, though in my opinion i asked some fair questions and tried to get to the point by using dates. In the end i gained no information and was shut down, if this is a practice that will be ran again i will put better preparation in and focus heavier on the information given to out wit my opponent to submission.

Here is the interview:  

Overall i found the experience nerve wrecking, but a good use of time due to the fact that this is something i will be coming into contact with in the future, so practice will make perfect in this 
case.